itmail was founded in 1998 when the need for open and flexible customer communication management solutions was identified. Businesses were locked into lengthy and unyielding contracts with mailhouses, preventing them from being agile in meeting the communication needs of their customers.
Since then, itmail has improved clients’ outbound and inbound customer mail processes by re-engineering, automating and outsourcing document driven business processes, delivering significant cost savings and more effective communications.
This has been achieved by working with our clients to develop tailored solutions by accessing the most innovative technology and know-how in the market.
Our passion for results has seen the business grow to provide consulting services and project management for print and electronic customer communication projects including Direct Marketing campaigns, high volume transactional mail and enquiry fulfilment packs.
Scanning, imaging and retrieval solutions supplement the end to end document management offering.
Today, itmail prides itself in being able to provide the flexibility of choice to their clients; choice that is not limited by the technology and capability of an incumbent mailhouse or email distribution supplier.
itmail is a customer communication solutions specialist that is uniquely placed in the marketplace.
Being mailhouse and supplier agnostic, itmail partners with you to provide access to the latest technology and process innovation to help you gain a sustainable competitive advantage.
Our expertise on reducing mailing costs has helped our clients communicate with their customers faster and better while helping them in the transition to electronic communications........all based on the customers’ preferred communication channel.
Understanding your customer and their needs
Understanding your data
Understanding your business processes
Understanding the process at the mailhouse used to generate and distribute your customer communications – both DM and essential mail
Leveraging the latest print and electronic communications technology – both in Australia and internationally
Using open source software allowing you to move away from legacy systems and propriety owned software
Considering both the outbound and inbound mail processes
We partner with you to find the latest solution using the best available technology (nationally and internationally) to meet your rapidly changing customer and business needs.
By combining our industry expertise and access to infinite suppliers and solutions, we allow our clients to move their focus from daily operational issues to core business and strategy.
We anticipate your needs because we‘ve been there
Values
Collaboration
We work with you to find the best solution independently from any mailhouse, email distributor or software provider.
Flexibility
We are flexible in the way we work and adapt to your business style. We do encourage the use of portable solutions to maximise the flexibility you have in the marketplace to help you meet your customer’s needs
Sustainability
We value sustainable internal business process improvements and take a long term view when assessing solutions. We also care about the environment, using eco-friendly paper and biodegradable plastics, and help you transition to electronic communications with your customers.
Equally important to us is to continue growing to support our clients and our team. To this end our Business Continuity Plan is reviewed regularly and risk assessments conducted on all new work.Empowerment
We respect your need to have portable solutions and to own the Intellectual Property of your business rules – not a third party
Who We Work With
